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Ordering your Product Based upon availability, stock on hand and quantity needed, orders are processed as soon as received. For orders of 20 units or more, we require a minimum of 72 hours to prepare for shipment. We develop a sales agreement with our authorized resellers which details our commitment to Customer Service and the system utilized for purchasing. Order Processing We utilize a FAX Order Sheet, phone in, email and our online storefront to begin processing your order. An electronic invoice is generated and emailed for your review. Upon receiving payment per terms of agreement your order is processed and prepared for shipment. Payment Method We require payment in full for all machine purchases + shipping. Payment methods accepted for purchases are a credit card, bank or cashiers check, cash or wired funds. Check payment requires bank clearance to process the order. Shipment We utilize the services of FedEx, UPS and the USPS to ship our products. NOTE: Shipping fees do not necessarily represent specific provider published rates and may include charges levied by the store owner, Image Resource Network, Inc. Additionally, we reserve the right to choose the most cost effective, efficient method for the shipment of your order. The actual rate charged may vary from that of the real-time published rates that are returned. Return Policy In the unlikely event of the return of a machine we have a Return Policy which requires an authorization for return, PRIOR to sending equipment in for repairs. We will either send out prepaid return shipping labels along with instructions, or issue a call tag for pickup of your merchandise. The shipment is insured as well. We realize that it is an inconvenience to return equipment and will make every effort to have your item repaired or replaced as specified in our warranty information specific for your particular product. For more specific information, please see our information on Shipping and Returns. |