Frequently Asked Questions

1.  Authorized Resellers
2.  Dimensions and weight of the SkinD.R.™ Machine
3.  Transporting the SkinD.R.™Machine
4.  Broken Bulbs
5.  Cleaning your SkinD.R.™ Machine

Authorized Resellers

Question:  Who can buy and sell the SkinD.R.™ Machine?

Answer:  You must be an authorized reseller of ours to purchase the SkinD.R.™ Machine

Question:  How do I become an authorized reseller?

Answer:  Contact us directly at (888) 816-3954 for information on becoming an authorized reseller.

Dimensions and Weight of the SkinD.R.™ Machine

Question:  What are the dimensions and weight of the SkinD.R.™ Machine?

Answer:

The SkinD.R.™ Machine dimensions and weight are as follows:

Height: 18 ¼”

Width: 13”

Depth: 8 ¼”

Weight: 16 LBS.

Transporting the SkinD.R.™Machine

Question:  Quite a few persons have asked if the SkinD.R.™ Machine is able to be transported via airplane. Some are thinking of purchasing the machines from our training course and would like to bring them home immediately.  Do you know if people have done this in the past? What are your thoughts?

Answer:  The machine can be shipped in the original box and packing via the airlines, however, each airline has different rules about baggage, shipping, etc. The client needs to inquire with the airline about their policies for shipping, including covering damages, should they occur. If available, the client may need to insure the machine as well. Baggage handlers and the airline systems are very rough. I would not recommend it. An alternate method would be to take the machine home with the client on the aircraft as carry on. They would need to purchase a roller bag that conforms to carry-on size and fits the machine. They would then be able to keep the machine with them in transit; however, this then leaves the question of what to do with the original packing. The box and packing material should be kept for the warranty period in the unlikely event that the machine needs to be returned for some reason to us. The optimal method, when it comes to shipping methods, would be to ship via a reputable shipper (e.g. FedEx). It should be shipped in the original box and packing material. The foam inserts (packing material) must be intact and not damaged so as to keep the machine secure in transit. Also, make sure the package is insured for its value.

Broken Bulbs

Question:  One of the machines we received recently arrived with a broken lamp.  It is the large lamp.  Should we send the whole machine back for service? What is your policy?

Answer:   It is rare, however, on occasion bulbs get broken during shipping.  Rather than risk further damage to your machine in shipping, we prefer to send a replacement bulb out to you.  It is a fairly straightforward process to change out a bulb.   If you need assistance with this task, please feel free to call our customer service department. 

Cleaning your SkinD.R.™ Machine

Question:   After each use, what is the proper way to "clean" the machine.  Also, what is the blue microfiber cloth used for?

Answer:  Prior to storing your machine for it's next use you should use a moist towel (such as the blue cloth) and a non-harsh cleaning solution (mild antibacterial soap and water or wipes) to wipe down the exterior of the machine.

You should then use a dry blue cloth to clean the magnification window (viewfinder), both on the outside and inside. You may then use the blue cloth to wipe down the machine's interior mirror and bulbs.

Our "Lint Grabber" cleaning cloth is made of new technology micro-fiber which "catches" all of the dust and lint particles in a very effective manner. The cloth is washable and may be reused many times.